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Automakers Discover What They Don’ t Know About Moving People

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The future of transport suggests mastering apps and client service

ByDavid Welch

GeneralMotorsCo generally isn’t really the location for direct feedback from chauffeurs. Want to acquire a Chevy Malibu or get your Cadillac Escalade repaired? Deal with the regional dealership, not the car manufacturer. That’s what …

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